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Terms & Conditions

Terms & Conditions

Terms & Conditions
Please note that when you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition, claims for damaged goods are not covered by our carrier’s insurance company (signing unchecked will not cover you).

Do not book your builder until your materials are on site as some deliveries do go wrong and we are unable to compensate you for your builder’s time.

Storage
We send products wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging. Do not store plastic products in the packaging or inner bags in direct sunlight. This will avoid damage being caused to the products due to over heating.

Ordering
Customers who use this site must agree with our terms and conditions in order to be able to place an order.

We reserve the right to update or modify the terms and conditions on this site at any time.

Please ensure you reread these terms and conditions on each visit to the site.

Glazing Systems reserve the right to refuse any order without giving a reason, or to request further information so as to allow that order to be processed. You will receive an automatic email upon placing an order. This is only an acknowledgement that your order has been received.

Your order will be acknowledged by email on the understanding that delivery is subject to stock availability.

When items are out of stock you will be notified via your e-mail address or by telephone as to when your order can be processed. If this is not within 21 days you can cancel your order and a full refund will be made.

Handling complaints
At Glazing Systems we are committed to complete customer satisfaction.

If you need assistance of any kind you can contact us on 01942 316333.

We will respond to any complaint within 3 working days. In most cases we resolve the problem during your initial phone call.

All complaints will be dealt with in a fair, confidential and effective manner.
The person responsible for logging complaints and reviewing them is Dave Grime.
You statuary rights are acknowledged by Glazing Systems, however we cannot accept responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed, normally within six working days. However we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late or non-delivery.
We also reserve the right to deliver in less than six days whenever possible.

Unsolicited e-mail
We will NOT give your email address to any other company
We will not send unsolicited email to consumers unless you have first given your consent.
You can ‘opt in’ to receive emails detailing new products and special offers here.


External Sites
External sites: many third party sites link to us, but as we do not have any control as to their content or management.
We accept no responsibility for there content what so ever.

However if you feel a site blatantly tricked or mislead you in any way please let us know, so we can take appropriate action.

Installation
All sizes given are approximate. Manufacturers terms and conditions will apply to the installation of certain products. Glazing Systems cannot be held responsible for customers not obtaining planning permission once an order has been put into production or received by the customer.  Glazing Systems will accept returns from such orders but no refunds will be given,

The terms and conditions do not affect your statutory rights as a customer.

Unwanted Goods
Orders may be cancelled within 5 working days without giving a reason. The customer is responsible for all charges incurred in returning goods, which will differ from those of the delivery charge. All other monies paid will be refunded by cheque within 30 days, The 7 day cancellation period will commence on the day following that on which the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 50% handling charge will be applied to all returned goods. For security all refunds are made by cheque.

 

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